Legislation Enforcement

Enforcement Legislation

Monitoring and enforcement of consumer legislation

The National Consumer Federation calls on government to make major improvements in market surveillance and the enforcement of consumer legislation. It is vital that products and services sold to United Kingdom consumers are free from harm and fit for purpose.

 

The NCF Plan and Approach

“Regulation without enforcement is tantamount to NO regulation”

The above statement was made at the April 2017 NCF Consumer Congress The Best of Brexit for Consumers (link to report) and was the subject of a further NCF Consumer Congress in December of the same year entitled Brexit: Transposition of Laws – What’s the point if Enforcement is weak? (Link to report) In workshops held by BEIS, Office of Product Safety and Standards in May 2021 many other voices have raised the need for more effective enforcement of consumer legislation.

Consumers are at serious risk unless the authorities provide effective market surveillance and enforcement of the regulations that have been enacted to protect them from harm. Weak enforcement results in unsafe products and services being placed on the market. Even well-intentioned companies can slide into bad habits by not checking carefully enough the safety of their products and services, before marketing them if they see little consequence from failing to demonstrate due diligence.

We support the authorities’ efforts to inform and advise businesses to help them meet regulations, especially smaller companies. However, enforcement activities must be separated from advisory work to avoid conflict of interest should enforcement be necessary.

The NCF has established an Enforcement Working Group under the chairmanship of Jackie Minor.

The group includes a wide range of interests and has provided submissions to government consultations.

The group has also made proposals for the revision of the Regulators’ Code 2014 – click here to download the proposals. 

Plan

NCF and its partners are working to develop consumer awareness, and lobbying government to support the enforcement working group. 

Discuss

Through ongoing discussions the NCF will develop broader views and share with the relevant interested parties to create a education plan that can be adopted by industry and relevant industry organisations. 

Persuade

Partnering with key industry and retail organisations, NCF looks to drive the key objectives and outcomes to create greater awareness on where to go for further information on enforcement legislation and what this means for greater consumer protection. 

Further information and relevant links

Website Links

TrustMark

TrustMark is the Government Endorsed Quality Scheme covering work a consumer chooses to have carried out in or around their home. 

Click Here to visit their website: www.trustmark.org.uk

BEIS

BEIS (Department for Business, Energy & Industrial Strategy) is responsible for a number of UK Government policy areas such as business and industrial strategy, science, innovation, energy and climate change.

To visit their website, click here

Energy Saving Trust

Energy Saving Trust is an independent organisation – working to address the climate emergency.

To visit their website, click here

Consumer Rights - Government Website

The law protects your consumer rights when you buy goods or services. Find out who to contact for consumer protection advice.

You can get help if you’re treated unfairly or when things go wrong.

To visit their website, click here.

Trading Standards - Friends Against Scams

Friends Against Scams is a National Trading Standards Scams Team initiative which aims to protect and prevent people from becoming victims of scams by empowering people to take a stand against scams.

To visit their website, click here.

WWF - Carbon Footprint Calculator

The planet is in crisis – from climate change to the pollution in our oceans and devastation of our forests. It’s up to all of us to fix it. Take your first step with our environmental footprint calculator.

To take the WWF questionnaire, click here.

NCF Publications

NCF Congress Report 2020 - Zero Carbon Home

Click Here to download the report 

NCF Interim Report from Digital Workshop 18 June 2019

Click here to download the report

NCF Consumer Congress Report May 2018

Click here to download the report

NCF Congress 2017 report

Click here to download the report

NCF Enforcement Congress Report 5.12.17

Click here to download the report

Letter to International Trade Minister on UK-US Trade Talks

Click here to download the letter

NCF Briefing paper – UK USA Trade Talks Standards issues

Click here to download the document

Consumer Charter for Regulators

Click here to download the document

Revision of the Regulators Code Press Release 20 May 2019

Click here to download the document

NCF Proposals for revision of the BEIS Regulators Code (2014) – April 2019

Click here to download the document

NCF BSI CPIN view Consumer Digital Protection law UK 3 May 2018

Click here to download the document

NCF Consumer Congress Enforcement report – December 2017

Click here to download the document

NCF Response to Online Harms Consultation June 2019

Click here to download the document

NCF Response to the Consumer Green Paper – July 2018

Click here to download the document

NCF reply to CMA July 2014 Consultation

Click here to download the document

NCF Consumer Report Brexit and Beyond – May 2018

Click here to download the document

NCF view Consumers and the Economy 3 May 2018

Click here to download the document

Brexit Regulation and Regulators – August 2017

Click here to download the document

Travel Brexit Consumer Briefing Paper – August 2017

Click here to download the document

NCF Grassroots Group Guide

Click here to download the document

Speaking Up: A guide to being effective in meetings and in representing consumers

Click here to download the document

Trust Schemes for Consumers

Click here to download the document

A history of local consumer groups

Click here to download the document

NCF – It’s a consumer world

Click here to download the document

NCF on Covid-19 apps

Click here to download the document

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Resources

Where to go for help

Contact Information Website links and Telephone numbers Click Here

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