Enforcement Legislation
Monitoring and enforcement of consumer legislation
The National Consumer Federation calls on government to make major improvements in market surveillance and the enforcement of consumer legislation. It is vital that products and services sold to United Kingdom consumers are free from harm and fit for purpose.

The NCF Plan and Approach
“Regulation without enforcement is tantamount to NO regulation”
The above statement was made at the April 2017 NCF Consumer Congress The Best of Brexit for Consumers (link to report) and was the subject of a further NCF Consumer Congress in December of the same year entitled Brexit: Transposition of Laws – What’s the point if Enforcement is weak? (Link to report) In workshops held by BEIS, Office of Product Safety and Standards in May 2021 many other voices have raised the need for more effective enforcement of consumer legislation.
Consumers are at serious risk unless the authorities provide effective market surveillance and enforcement of the regulations that have been enacted to protect them from harm. Weak enforcement results in unsafe products and services being placed on the market. Even well-intentioned companies can slide into bad habits by not checking carefully enough the safety of their products and services, before marketing them if they see little consequence from failing to demonstrate due diligence.
We support the authorities’ efforts to inform and advise businesses to help them meet regulations, especially smaller companies. However, enforcement activities must be separated from advisory work to avoid conflict of interest should enforcement be necessary.
The NCF has established an Enforcement Working Group under the chairmanship of Jackie Minor.
The group includes a wide range of interests and has provided submissions to government consultations.
The group has also made proposals for the revision of the Regulators’ Code 2014 – click here to download the proposals.
Plan
NCF and its partners are working to develop consumer awareness, and lobbying government to support the enforcement working group.
Discuss
Through ongoing discussions the NCF will develop broader views and share with the relevant interested parties to create a education plan that can be adopted by industry and relevant industry organisations.
Persuade
Partnering with key industry and retail organisations, NCF looks to drive the key objectives and outcomes to create greater awareness on where to go for further information on enforcement legislation and what this means for greater consumer protection.
Further information and relevant links
Website Links
TrustMark is the Government Endorsed Quality Scheme covering work a consumer chooses to have carried out in or around their home.
Click Here to visit their website: www.trustmark.org.uk
BEIS (Department for Business, Energy & Industrial Strategy) is responsible for a number of UK Government policy areas such as business and industrial strategy, science, innovation, energy and climate change.
To visit their website, click here.
Energy Saving Trust is an independent organisation – working to address the climate emergency.
To visit their website, click here.
The law protects your consumer rights when you buy goods or services. Find out who to contact for consumer protection advice.
You can get help if you’re treated unfairly or when things go wrong.
To visit their website, click here.
Friends Against Scams is a National Trading Standards Scams Team initiative which aims to protect and prevent people from becoming victims of scams by empowering people to take a stand against scams.
To visit their website, click here.
The planet is in crisis – from climate change to the pollution in our oceans and devastation of our forests. It’s up to all of us to fix it. Take your first step with our environmental footprint calculator.
To take the WWF questionnaire, click here.
NCF Publications
Click Here to download the report
Click here to download the report
Click here to download the report
Click here to download the report
Click here to download the report
Click here to download the letter
Click here to download the document
Click here to download the document
Click here to download the document
Click here to download the document
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