Legislation Enforcement

Enforcement Legislation

Monitoring and enforcement of consumer legislation

As part of the announcement of the UK entering the “Green Industrial Revolution”, the Prime Minister Boris Johnson also announced his ‘Ten Point Plan’ which sets out the approach government will take to improve the UK housing stock, support green jobs, and accelerate the UK’s path to Net Zero. 

Policy makers need to engage with at least 22m (UK) owner occupiers whose decisions are key to progress towards retrofitting.  While consumers are sympathetic to the zero-carbon agenda many either have other priorities e.g. a new kitchen or lack the motivation or the funds for improvements that can be disruptive to install or have very long payback periods. 

Under an number of new Government Grants the corresponding measures must be installed by a TrustMark Registered Business, providing a significant reassurance of the competence of installers, who have to be registered to the relevant standards (e.g. PAS 2030).  In addition, consumers need protection against installations that are not fit for purpose, are unsafe, or non-compliant with regulations. Complaints must be taken seriously and fair redress schemes must be available and easy to access.

The NCF Plan and Approach

It is key that NCF and it’s stakeholders, partners and influencers need to help consumers understand their role in achieving the UK’s 2050 net zero targets.

To start, it is clear that their simple and effective information needs to be available that takes a consumer on the journey to understanding what Net Zero is, and how they can get involved. 

As a consumer protection not-for-profit organisation  it is our duty to ensure consumers are confident that their interests will be protected when engaging and appointing trades to retrofitting their home. 

The priority is to act to drive conversations within industry, retailers and manufacturers and present evidence to government that more needs to be done to drive consumer adoption whilst ensuring they are protected. 


NCF and it’s partners are working to develop a consumer facing document that improves awareness, details relevant and valuable information and links, provides clear guidelines on what to do and where to go if things go wrong, and finally to use to lobby government to do more to protect consumers from scammers and poor workmanship.


Once the initial document has been developed it will be shared with the relevant interested parties to create a education plan that can be adopted by industry and relevant industry organisations. This will result in organising our 2021 Net Zero Congress later in the year.


Partnering with key industry and retail organisations, NCF look to drive the key objectives and outcomes from the report, to create greater noise on where to go for further information on Net Zero and what this means for consumers homes. These will be aligned with what “triggers” consumers to update or improve their homes.

Further information and relevant links

Website Links


TrustMark is the Government Endorsed Quality Scheme covering work a consumer chooses to have carried out in or around their home. 

Click Here to visit their website: www.trustmark.org.uk


BEIS (Department for Business, Energy & Industrial Strategy) is responsible for a number of UK Government policy areas such as business and industrial strategy, science, innovation, energy and climate change.

To visit their website, click here

Energy Saving Trust

Energy Saving Trust is an independent organisation – working to address the climate emergency.

To visit their website, click here

Consumer Rights - Government Website

The law protects your consumer rights when you buy goods or services. Find out who to contact for consumer protection advice.

You can get help if you’re treated unfairly or when things go wrong.

To visit their website, click here.

Trading Standards - Friends Against Scams

Friends Against Scams is a National Trading Standards Scams Team initiative which aims to protect and prevent people from becoming victims of scams by empowering people to take a stand against scams.

To visit their website, click here.

WWF - Carbon Footprint Calculator

The planet is in crisis – from climate change to the pollution in our oceans and devastation of our forests. It’s up to all of us to fix it. Take your first step with our environmental footprint calculator.

To take the WWF questionnaire, click here.

Third Party Documents

NCF - Consumer Guide - Where to go for help?

For the full report, click here.

Government 10 Point Plan for Green Industrial Revolution

For the full report, click here.

Brexit: Consumer Protection Rights

For the full report, click here.

Citizens Advice - Introduction Booklet

For the full document, click here.

Net Zero - UK Contribution to stop Global Warming

For the full document, click here.


Community-based energy projects

Community-based energy projects As a consumer organisation, our historic roots are in local groups of consumers and citizens coming together to improve things for people of


Seize the Day – A time to train for Net Zero Homes

Pete Eisenegger writes: It’s a pandemic. Consumers are being cautious. People are losing jobs. Meanwhile Global Warming continues and the need to adjust and bring our


Where to go for help

Contact Information Website links and Telephone numbers Click Here


Consumer Charter for Regulators

Consumer Charter for Regulators Promote and protect the interests of consumers in sector where market forces alone would not deliver the best outcomes Click Here


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