Links

Useful Links

Here you will find a number of useful links and documents

National Consumer Federation hold no liability or responsibility for the links and documents within this area. 
We have included links, information and documents that we have found helpful and consumer focused. 

Please feel free to let us know if you have any additional links or documents that you feel would fit nicely in our collection. 

Where to go for help? – We have also created a simple document on where to go for help for consumer related issues. Click here to download a copy.

Website Links

TrustMark

TrustMark is the Government Endorsed Quality Scheme covering work a consumer chooses to have carried out in or around their home. 

Click Here to visit their website: www.trustmark.org.uk

BEIS

BEIS (Department for Business, Energy & Industrial Strategy) is responsible for a number of UK Government policy areas such as business and industrial strategy, science, innovation, energy and climate change.

To visit their website, click here

Energy Saving Trust

Energy Saving Trust is an independent organisation – working to address the climate emergency.

To visit their website, click here

Consumer Rights - Government Website

The law protects your consumer rights when you buy goods or services. Find out who to contact for consumer protection advice.

You can get help if you’re treated unfairly or when things go wrong.

To visit their website, click here.

Trading Standards - Friends Against Scams

Friends Against Scams is a National Trading Standards Scams Team initiative which aims to protect and prevent people from becoming victims of scams by empowering people to take a stand against scams.

To visit their website, click here.

WWF - Carbon Footprint Calculator

The planet is in crisis – from climate change to the pollution in our oceans and devastation of our forests. It’s up to all of us to fix it. Take your first step with our environmental footprint calculator.

To take the WWF questionnaire, click here.

NCF Publications

NCF response to OPSS Product Safety Review Call for Evidence

Click Here to download the report 

NCF GH evidence for OPSS Prod Safety

Click Here to download the report 

Digital Functional Safety by Design Principles NCF - ESF

Click Here to download the report 

NCF Consumer Digital Product Lifecycle Framework Feb 2021

Click Here to download the report 

800 goods & services NCF list 2018

Click Here to download the report 

Trust Schemes for Consumers 2013

Click Here to download the report 

NCF Congress Report 2020 - Zero Carbon Home

Click Here to download the report 

NCF Interim Report from Digital Workshop 18 June 2019

Click here to download the report

NCF Consumer Congress Report May 2018

Click here to download the report

NCF Congress 2017 report

Click here to download the report

NCF Enforcement Congress Report 5.12.17

Click here to download the report

Letter to International Trade Minister on UK-US Trade Talks

Click here to download the letter

NCF Briefing paper – UK USA Trade Talks Standards issues

Click here to download the document

Consumer Charter for Regulators

Click here to download the document

Revision of the Regulators Code Press Release 20 May 2019

Click here to download the document

NCF Proposals for revision of the BEIS Regulators Code (2014) – April 2019

Click here to download the document

NCF BSI CPIN view Consumer Digital Protection law UK 3 May 2018

Click here to download the document

NCF Consumer Congress Enforcement report – December 2017

Click here to download the document

NCF Response to Online Harms Consultation June 2019

Click here to download the document

NCF Response to the Consumer Green Paper – July 2018

Click here to download the document

NCF reply to CMA July 2014 Consultation

Click here to download the document

NCF Consumer Report Brexit and Beyond – May 2018

Click here to download the document

NCF view Consumers and the Economy 3 May 2018

Click here to download the document

Brexit Regulation and Regulators – August 2017

Click here to download the document

Travel Brexit Consumer Briefing Paper – August 2017

Click here to download the document

NCF Grassroots Group Guide

Click here to download the document

Speaking Up: A guide to being effective in meetings and in representing consumers

Click here to download the document

Trust Schemes for Consumers

Click here to download the document

A history of local consumer groups

Click here to download the document

NCF – It’s a consumer world

Click here to download the document

NCF on Covid-19 apps

Click here to download the document

NCF - Treating Customers Fairly Report 2011

Click here to download the document

NCF New Consumer Duty - consultation response 2021

Click here to download the document

The National Consumer Federation cannot be held responsible for the information contained in these linked website or documents. They are purely here to provide you with easy access to additional information that we feel benefits Consumers in where to get help. 
We constantly look for additional services and “help me” guides, and will update all our contacts who have signed up to our email notifications. 

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