Useful Links

Here you will find a number of useful links and documents

National Consumer Federation hold no liability or responsibility for the links and documents within this area. 
We have included links, information and documents that we have found helpful and consumer focused. 

Please feel free to let us know if you have any additional links or documents that you feel would fit nicely in our collection. 

Where to go for help? – We have also created a simple document on where to go for help for consumer related issues. Click here to download a copy.

Website Links


TrustMark is the Government Endorsed Quality Scheme covering work a consumer chooses to have carried out in or around their home. 

Click Here to visit their website:


BEIS (Department for Business, Energy & Industrial Strategy) is responsible for a number of UK Government policy areas such as business and industrial strategy, science, innovation, energy and climate change.

To visit their website, click here

Energy Saving Trust

Energy Saving Trust is an independent organisation – working to address the climate emergency.

To visit their website, click here

Consumer Rights - Government Website

The law protects your consumer rights when you buy goods or services. Find out who to contact for consumer protection advice.

You can get help if you’re treated unfairly or when things go wrong.

To visit their website, click here.

Trading Standards - Friends Against Scams

Friends Against Scams is a National Trading Standards Scams Team initiative which aims to protect and prevent people from becoming victims of scams by empowering people to take a stand against scams.

To visit their website, click here.

WWF - Carbon Footprint Calculator

The planet is in crisis – from climate change to the pollution in our oceans and devastation of our forests. It’s up to all of us to fix it. Take your first step with our environmental footprint calculator.

To take the WWF questionnaire, click here.


NCF - Consumer Guide - Where to go for help?

For the full report, click here.

Government 10 Point Plan for Green Industrial Revolution

For the full report, click here.

Samsung - 2050 - The Future in focus

For the full report, click here.

Brexit: Consumer Protection Rights

For the full report, click here.

Citizens Advice - Introduction Booklet

For the full document, click here.

Net Zero - UK Contribution to stop Global Warming

For the full document, click here.

The National Consumer Federation cannot be held responsible for the information contained in these linked website or documents. They are purely here to provide you with easy access to additional information that we feel benefits Consumers in where to get help. 
We constantly look for additional services and “help me” guides, and will update all our contacts who have signed up to our email notifications. 

If you haven’t already registered, then please click the link below.

To enable us to keep in touch please sign up today


Community-based energy projects

Community-based energy projects As a consumer organisation, our historic roots are in local groups of consumers and citizens coming together to improve things for people of


Seize the Day – A time to train for Net Zero Homes

Pete Eisenegger writes: It’s a pandemic. Consumers are being cautious. People are losing jobs. Meanwhile Global Warming continues and the need to adjust and bring our


Where to go for help

Contact Information Website links and Telephone numbers Click Here


Consumer Charter for Regulators

Consumer Charter for Regulators Promote and protect the interests of consumers in sector where market forces alone would not deliver the best outcomes Click Here