A new report from the guys at the sharp end looks at how cutting ties with the EU affects all of us and in particular the work of Local Trading Standards Officers who are in day to day contact with consumers and businesses. The CTSI (Chartered Trading Standards Institute) points out that transposing EU law into …
The Scottish Government have launched a consultation on the role and remit of a body they are calling Consumer Scotland.The reasons quoted in the doc for the exercise are Evidence has shown that, in specific markets, Scottish consumers behave differently and have different needs from consumers in the rest of the UK. The reasons for this have …
Have you been and had a look round your branch for this vital consumer information ? I have not but then I have not set foot in a bank branch for many months now. However if you do then have a look for the customer service league tables. Are they lurking behind a pillar …
Just as a Fitbit does not of itself make you fit, we are now learning that smart meters, those devices that are supposed to give consumers a live display of how much gas and electricity they are using, do not automatically make you smart or indeed save you energy. A Minister and his Meter Now …
NCF response to Consumer Green Paper 3 July 2018 Modernising Consumer Markets Click Here
The Consumer Voice on Brexit Congress Summary report 2017 Click Here
NCF BS ICPIN view Consumer Digital Protection law UK 3 May 2018 How does current consumer laws address ‘digital’ Click Here
On 12 April 2018 the European Council adopted rules on cross border parcel deliveries to boost e-commerce. During the drafting of the legislation, on behalf of ANEC (The European Consumer Voice in Standardisation), I provided the European Parliament with evidence of: The lack of transparency around pricing Damage to goods in transit Problems relating to …
NCF Consumer Congress 2017 brought experts from around the UK together to explore what Brexit means for consumers. Our aim was to send a clear message to the government about the importance of consumer protection, and what needs to be done to maintain and enhance this. Brexit provides a unique opportunity to take a fresh …
Margot James an ex-Minister for consumer rights (how fast they come and go) got it about right when she said ‘when we leave the EU we will be leaving a system of consumer rights and protection..which sits very well with the needs of consumers in the United Kingdom.’ The House of Lords European Union Committee …