The 5 December 2017 Consumer Congress focused on issues relating to market surveillance and enforcement, one of the principal messages from the April Consumer Congress and an often-overlooked element in the market place that is vital to the success of the market and to consumer trust. More specifically, as Baroness Judith Wilcox, President of the NCF, stated in her introduction, the objective was to drill down into the issues surrounding enforcement and market surveillance; to expose weaknesses and to celebrate successes; to recognise constraints, but to come up with innovative ways forward to ensure that good businesses thrive and poor performers either improve to become good businesses, or pay the price for their failures.
The Congress outputs are now being taken forward by the NCF Enforcement Alliance to ensure that consumer protection meets consumer expectations post Brexit.