NCF on Covid-19 Tracing Apps
NCF on Covid-19 Tracing Apps Trust the UK Public more Click Here
Mastercard “Give us £14 billion back”
Consumer Rights Argued at Highest Level On 13-14 May 2020 at the Supreme Court, former Chief Financial Ombudsman, Walter Merricks CBE, took a class action on behalf of consumers against Mastercard to the highest court in the land. The action was taken with support from a small group of consumer experts, amongst them Arnold Pindar …
Going Up – Lift Safety
Fatal Accident I had just started work, years ago, when a colleague was killed in an accident in one of the lifts serving our civil service building. Several of my colleagues had to give evidence at the Coroner’s Court. The memory has stuck with me but happily, deaths are very rare and lifts are now …
A history of NCF consumer groups
A history of NCF consumer groups By Monica Shelley Click Here
Zero Carbon and the Home
Zero Carbon and the Home Congress Summary report 2020 Click Here
Meeting consumer needs when developing service standards – an ISO/IEC guide
Out on a Highnote Arnold Pindar NCF Chairman writes: I take great satisfaction from seeing the revision of ISO/IEC[1] GUIDE 76:2020 through to publication. It is a good note on which to end more than 20 years work with ISO/COPOLCO. I joined in 1997 and chaired their Priorities Committee for five years. The revised Guide provides guidance …
Zero Carbon for 2050
Monica Shelley asks if anyone’s putting it into practice I attended the Zero Carbon by 2050 congress (see full report) and it set me thinking about the practical implications of what all the experts who spoke defined as the actions necessary to achieve the aims they spelt out. I wondered, in particular, what might happen in the …
Lynn Faulds Wood – An Appreciation
We were all very saddened to hear of the death of Lynn Faulds Wood , due to a stroke. Lynn was a good friend to the National Consumer Federation and a tireless advocate for consumer rights. Lynn chaired the British Standards Institution’s Consumer and Public Interest Network. In this role, she also represented consumer views on …
UK Consumer Voice still heard in Brussels
NCF Chair Arnold Pindar represented European consumers at a meeting of the European Economic and Social Committee in Brussels on 5 November 2019. He attended as past President of ANEC, the European Consumer Voice in Standardisation and welcomed the progress that has been made particularly in ensuring that consumers participate effectively in the European Standardisation …
Reforming Consumer Advocacy in Telecoms
A MUCH NEEDED CHANGE The NCF welcomes action to make a much needed change in the current consumer advocacy arrangements in the telecommunications sector. NCF agrees with the remit proposed in the consultation paper and supports appointing the Citizens Advice to assume the consumer advocacy role. CO-OPERATION WITH CONSUMERS AND CONSUMER ORGANISATIONS However, it should …